Just like any business around the world, the coronavirus pandemic has had a massive impact on us at Desborough Services Club. For us to even contemplate reopening our doors to our customers when the government lifted the trading restriction on the hospitality and pub sector, we had to consider what we would need to do to tick all the criteria boxes for us to trade effectively and keep everyone safe.
It goes without saying that the safety of our staff, customers, suppliers and anyone else visiting the club is paramount and will not be compromised at any cost. What became clear at a very early stage was that virtually nothing was going to remain the same as before the pandemic forced us to close the doors. We created a team of individuals to work through plans on how we can operate and be "covid-19" secure.
Under the guidance of the information made available by the government authorities we have made significant covid-19 secure changes to the bar area, with protection screens being fitted, seating plans being reduced in both the bar area and the lounge to give much more social distancing between tables, along with providing sanitiser stations in a number of key points throughout the areas of the building.
In order to keep everyone as safe as possible entrance to the club will be from the black side gate only. This entrance also has a ramp for wheelchair access. No access under any circumstances can be allowed via the main front entrance on Lower Street. Hand sanitiser is available upon entry to the club.
It is now law that those entering the building must be wearing a face mask (except where proof of medical exemption is given).
Upon entrance to the club, you will be required to sign in for track and trace purposes . You will have a choice of either using the NHS COVID-19 app. and the QR Code which is situated just inside the entrance or to manually fill in the register that is available on the table in the entrance area. During expected busy times you may be asked by the door attendant to provide your current Services Club membership card This information will be recorded in a register and then destroyed 21 days later.
When you wish to leave the building, you must leave via the front (main) entrance on Lower Street. The exception to this rule is for wheelchair users or those who cannot manage the steps. In this circumstance, extra caution will be required by the person leaving through the back gate and in particular paying attention to people coming into the club.
It is no longer possible to order your drinks from the bar and you will be required to sit down at a table with no more than 6 friends. Once you are sitting down you will be able to remove your face covering.
Our bar team will take your order and payment, preferably by debit card and bring the drinks over to you on a tray.
Similarly to the bar area, customers sitting in the Lounge area must wait for the bar team to take your order and payment and will then carry over the drinks on a tray to the table.
The number of tables in the Lounge has been reduced to allow for social distancing between tables.
As we now enter the colder months we will be closing off the garden except for the patio area immediately outside the back door.
It's long considered good manners to return your empties to the bar ready for glass washing but we now must ask you to leave your empties on your table and our bar team will promptly be over to remove the finished glasses and dispose of any other items.
It's now more than ever before, imperative that members who bring along children to the club are aware of their responsibility to keep their children seated at all times and socially distanced from other customers who are not part of their table.
Unfortunately, we would have to ask the member to leave if the rules are not followed.
In the interests of the safety of our staff and customers we ask that if possible customers to pay for their purchases by contactless debit or credit card.
At present we are not allowed to have live entertainments inside the club but we have now taken the decision to provide live entertainments in the garden.
The Jukebox is now once again available for customer use. The volume level has been set to a level that will stay within noise level recommendations in the guidance that we work to. This level cannot be changed by the bar staff.
Unfortunately in order to follow customer safety guidelines we are unable to let customers play pool or skittles at this time. This decision will be closely monitored until such a time when advice allows us to make the tables available.
The gaming, quiz and instant ticket machines will be available for customer use but will be subject to required hourly cleaning by the staff. Sanitiser will also be available for individuals before they commence playing.
We are pleased to advise that customers will be able to play darts, with upto 3 people in the darts room from 3 separate households as long as the player uses their own darts and those darts are taken home. The board and scoreboard will be cleaned hourly.
Live sporting events including football, cricket and rugby are now being screened once again. Social distancing rules must apply and we ask members to refrain from shouting.